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call centre

Do you need help with your trade mark application?

Our Information Centre staff can guide you both before and during the application process. From the trade mark type to the right goods and services, we can help you make the right choices.

Call our general information phone or email us for help.

Contact us

European Union Intellectual Property Office
(EUIPO)

 

Avenida de Europa, 4
03008 Alicante
SPAIN
How to get here

  • General information
    Monday to Friday, except on official holidays
    8.30 - 18.30
     
  • Personal deliveries *
    Monday to Friday, except on official holidays
    8.30 - 13.30
     
  • Access to EUIPO’s premises
    Monday to Friday, except on official holidays
    8.30 - 13.30 and 15.00-17-00

General information

+34 965 139 100

information@euipo.europa.eu

Contact form

 

For more information on how we manage your personal data, please read our Data Protection and Privacy Notice.

* For personal deliveries, please fill in and bring our Document Delivery Receipt in duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.

Main contacts

Department Business Hours Telephone email
General information 08.30 - 18.30 +34 965 139 100 information@euipo.europa.eu Show Hide

We support users by answering their queries, solving incidents or managing complaints. However, we do not offer legal advice or help in defining the scope of protection of a trade mark or design.

Queries submitted to our e-mail address are answered in three working days. E-mail may only be used for informal communication with EUIPO.

In case you need to trace your document sent by fax, you can read more about the receipt of faxes to the general number. More information on documents sent by messenger service or registered mail.

All personal data collected are processed exclusively for quality and statistical purposes.

Learn more about our quality standards.

E-business support line 07.30 - 19.30 +34 965 139 400 e-businesshelp@euipo.europa.eu Show Hide

Contact us if your query is related to our online services.

You can also reach us by e-mail. We will send an answer to your e-mail in two working days.

Complaints - - complaints@euipo.europa.eu Show Hide

Contact the Customer Care - Complaints if you feel the Office has failed in providing a service according to the established rules or practice in relation to specific trade mark and/or design files, or any process directly linked to such files.

Other contacts

Department Telephone email
External Events - events@euipo.europa.eu Show Hide

The EUIPO offers the possibility for groups (from 30 to 450 people) to host events using our facilities or book a guided tour of our premises (up to 30 people). EU institutions and bodies as well as European Union IP offices can also use our Brussels Liaison Office meeting facilities.

Fill in the form below at least three months before the proposed event/guided tour. If available, send the form together with a draft agenda of the event to our email address as indicated above.

Event request form

Your request will be assessed on the basis of the information provided in the form. You will receive notification of the Office’s decision within approximately three weeks of submission.

Please be aware that when submitting the form, you will be asked to accept the General Terms and Conditions for the use of the EUIPO’s facilities and services.

Media inquiries - Contact the press team
Procurement - procurement@euipo.europa.eu
Jobs - candidatures.external@euipo.europa.eu
Traineeships - Traineeships@euipo.europa.eu
Brussels Liaison Office +32 22304997 Info-Bruxelles@euipo.europa.eu Show Hide

Our Brussel's liaison office is located in:

Rue de la Loi 223, 4th floor
B 1040 Brussels

EUIPO Academy-Training and events - Academy@euipo.europa.eu
School visits - academyvisits@euipo.europa.eu Show Hide

School classes are invited to sign up for our “Virtual School Visits” - a one-morning interactive online learning experience about the EUIPO, Intellectual Property and the European Union.

If you are interested, please register here

EUIPO Academy Learning Portal support - LearningPortal@euipo.europa.eu

Applying and filing documents with us

With built-in help and search options our online forms make it easier for you to file your application. They are also safer as you can be sure they will reach us immediately via our secure servers.

In our Forms and Filings page you will find all our online forms, as well as the PDF forms for those services not yet covered by an online solution.

Correspondence regarding a specific file must always be filed via:

  • User Area
  • Post
  • Special courier service
  • Hand delivery **

Please always mention the file number.

** Hand delivery: please fill in and bring our Document Delivery Receiptin duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.
For more information, please consult the FAQs on the new EU trade mark regulation

Contacting examiners

If our information centre staff cannot answer your question, they will put you through the examiner dealing with your file. Should the examiner be unavailable, our staff will pass on the message and he/she will call you back.

EUIPO holidays and essential services December 2021 and 2022

Month Working day business hours Date of official holiday Date of permanence*
2021 December Mon - Fri 8.30 - 18.30

Monday 6th
Thursday 23th to
Friday 31th

Monday 6th
Thursday 23th
Monday 27th to
Thursday 30th
2022 January Mon - Fri 8.30 - 18.30 Thursday 6th ---
2022 April Mon - Fri 8.30 - 18.30

Thursday 14th
Friday 15th
Monday 18th
Thursday 28th

Thursday 14th
Thursday 28th

2022 May Mon - Fri 8.30 - 18.30

Monday  9th
Thursday 26th
Friday 27th

Monday 9th
Thursday 26th
Friday 27th

2022 June Mon - Fri 8.30 - 18.30

Friday 24th

Friday 24th

2022 August Mon - Fri 8.30 - 18.30 Monday 15th ---
2022 November Mon - Fri 8.30 - 18.30 Tuesday 1st ---
2022 December Mon - Fri 8.30 - 18.30

Tuesday 6th
Friday 23th to
Friday 30th

Tuesday 6th
Friday 23th
Tuesday 27th
Wednesday 28th
Thursday 29th
Friday 30th

*Permanence refers to EUIPO holidays when the Office provides essential services to users (Information Centre, E-business support line). Deadlines do not expire on these dates.
Decision EX-20-8 Concerning the days on which the Office is not open for the receipt of documents and ordinary mail is not delivered.
Decision ADM-21-34 On the timetable of public holidays for 2022
Privacy statement on EUIPO’s access management procedure

 

How to get here

Travelling by road:

EUIPO's headquarters in Av. de Europa is located approximately 3 km south of the centre of Alicante, off the N-332 (Av. de Elche).

Travelling by air:

Alicante Airport is 5 km south of EUIPO – 15 minutes by taxi. The C6 bus from the airport to the centre of Alicante has a stop around 1 kilometre away from the Office. Information on bus schedules is available here.

Travelling by rail:

Alicante's main train station, with a daily service to most major Spanish cities, is in Av. de Salamanca. It is a 5 km taxi ride from the Office.

Τελευταία ενημέρωση της σελίδας 30-06-2017
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